Terms and Conditions
General Terms and Conditions
1. Basic Provisions
1. The supplier of tent halls (hereinafter referred to as the ‘hall’) is HAGRO ORAVA s.r.o., Company Registration Number: 53817362, VAT-registered, VAT Number: SK2121503219. The company is registered in the Commercial Register of the District Court in Žilina, Section Sro, File No. 77362/L (hereinafter referred to as the “Seller”)
2. These General Terms and Conditions (hereinafter referred to as the “GTC”) define and specify the rights and obligations of the Seller and its customers. These may be natural persons who are not entrepreneurs, natural persons who are entrepreneurs, and legal entities (hereinafter referred to as the “Customer” or “Buyer”).
3. All contractual relationships are entered into in accordance with the legal system of the Slovak Republic.
2. Subject matter of the terms and conditions
1. The subject matter of these General Terms and Conditions is the purchase, sale and assembly of marquees.
2. A tent hall assembly comprises a steel structure with a galvanised finish, a PVC tarpaulin in the selected weight and colour, fastening and tensioning materials, and anchoring appropriate to the selected area.
3. PVC tarpaulins are supplied in various weights and colours; the weight of the tarpaulin may vary by approximately ±5 per cent. Colour variants may exhibit slight colour variations.
4. The delivery of the tent hall includes an assembly manual, an operating manual and an operating manual for the manual winch (if fitted to the hall).
5. The supply of the tent hall does not include the construction of the foundation anchoring area or the obtaining of planning permission.
G. Technical specifications for the marquee are always set out in the manual.
3. Ordering conditions
Order
1. Orders may be placed via the website www.hagro.sk, in writing by email to the email address provided on the Seller’s website, in person at the company’s address, or by telephone on +421 904 834 021.
2. The order must contain at least the following details:
• the customer’s first name and surname or the business name of the trader
• the exact delivery address, including postcode, or the billing address if different
• the buyer’s company registration number, if the buyer is a business•
the buyer’s VAT registration number, if the buyer is a VAT payer•
precise contact details (telephone number, email address)
3. By submitting an order, the customer – the buyer – confirms that they have read and agreed to the full text of these General Terms and Conditions at the time of placing the order and, at the same time, accepts the prices valid at the time the order is submitted. In the event of any deviating written agreements, the provisions of those specific terms shall apply.
4. The Seller is entitled to reject an order that does not meet the essential requirements and lacks the necessary details, or to return it to the Buyer for completion, granting the Buyer a reasonable period of time to do so. If this period expires without the order being amended, the order shall be deemed never to have been received.
5. Both the Buyer and the Seller agree to the validity of information sent electronically (e-mail, etc.).
Cancellation of an order
1. An order may only be cancelled in writing by email, accompanied by a telephone notification to the number +421 904 834 021, or in writing by post to the address HAGRO ORAVA, Párnica 297, 026 01 Párnica.
2. The buyer may cancel or withdraw from the order without giving a reason within 7 days of paying the advance invoice, without incurring any penalties. The date of dispatch or submission shall be decisive.
3. Contractual penalty for cancelling an order for bespoke halls (custom-made and made-to-order halls, tarpaulins with non-standard colour combinations, etc.).
• 0–7 days from the date the order is placed: no penalty
• 7–30 days from the date the order is placed: 30 per cent of the hall’s price excluding VAT
• 30 days from the date the order was placed – delivery date: 50% of the hall price excluding VAT
5. Payment of the contractual penalty does not preclude the right to reimbursement of other costs associated with the delivery of the order, assembly, etc.
6. Should the order be cancelled by the Seller, the Buyer will be notified of this by email to theor by telephone, based on the contact details provided in their order or registration.
In this case, the contracting parties shall agree on the next steps (replacement of the ordered hall with another, cancellation of the entire order, etc.).
Failure to collect the hall
1. If the Buyer fails to collect the ordered hall without cancelling the order (following agreement with the seller), they shall bear the costs incurred in the manufacture and delivery of this hall, which does not constitute a breach of the customer’s right to refuse to take delivery of the hall on the grounds of a discrepancy with the order.
2. If the customer fails to collect the hall within 14 days of being notified to do so, the Seller is entitled to charge storage fees amounting to 0.05 per cent of the hall’s price for each day.
3. A hall which the Buyer has not collected even after being contacted again by the Seller may, at the Seller’s discretion, be put to further use, in particular by selling it to third parties. This provision shall not affect the Seller’s right to recover from the original Buyer the costs relating to the uncollected order in accordance with clause 1.
4. Terms of payment
1. The offer to sell the hall and the prices remain valid for the duration of the validity of the submitted offer.
2. The prices of the halls do not include the preparation or construction of the site for anchoring the hall, the construction of utility networks, or the costs of obtaining planning permission.
3. Prices stated on the website or in any offers submitted, unless otherwise stated, include VAT. VAT will be charged in accordance with Section 2(1)(c) of Act No. 222/2004 Coll. on Value Added Tax.
4. Any costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer.
5. Title to the hall shall pass to the Buyer on the date of payment of 100 per cent of the purchase price. Until then, it remains the property of the Seller
Deposit
1. The Seller is entitled to request that the Customer pay a deposit for the hall as agreed, following a request for payment sent in the form of a deposit invoice.
2. Usual deposit amounts:
• made-to-order hall model – deposit of 50 per cent
• standard hall model in stock – deposit amounting to 100 per cent of the order value, payable by bank transfer or in cash at the point of collection, or, by agreement, at the place of delivery; in this case, the customer is also obliged to pay for transport.
3. The advance invoice is payable within 7 days.
4. Should the aforementioned advance invoice not be paid by the customer properly and on time, the order shall be cancelled from the outset, in accordance with the applicable laws of the Slovak Republic.
5. Payment options for the advance invoice:
• in cash at the business premises of HAGRO ORAVA s.r.o., Párncia 297, Párnica 026 01, Slovak Republic
• by bank transfer to the Seller’s account number
Balance
1. The Buyer shall pay the balance of the purchase price on the basis of the final invoice
3. Options for paying the invoice:
• in cash at the point of loading at the address: HAGRO ORAVA s.r.o, Párncia 297, Párnica 026 01, Slovak Republic
• by bank transfer to the Seller’s account number
5. Delivery terms
1. The Supplier undertakes to deliver an unassembled tent hall and to carry out its assembly (if ordered) within the deadlines agreed in advance on the basis of the quotation and subsequent order. Delivery of the hall is conditional upon payment of the deposit by the due date. Furthermore, upon handover of the hall, the Supplier undertakes to provide the relevant documentation in accordance with the concluded contract.
2. The delivery period for the ordered hall is calculated from the date of payment of the deposit, unless otherwise agreed.
3. The estimated delivery time for the hall is agreed by email or telephone when the order is placed.
4. In exceptional circumstances beyond the Seller’s control, where, even with the exercise of all due professional care by the Seller, the delivery period specified in paragraphs 5.1 and 5.2 of these GTC cannot be met, the Seller reserves the right to extend the delivery period. In such a case, the Seller undertakes to inform the Buyer without delay of the change to the delivery date of the hall.
5. Delivery of the hall abroad will be dealt with on a case-by-case basis, and in such cases the Seller reserves the right to require payment for both the hall and transport in advance.
6. A tax invoice is always provided with all purchased halls, which also serves as a delivery note and warranty certificate. The tax invoice is also sent via the email address provided by the Buyer when ordering the hall.
7. The Seller is obliged to notify the Buyer of the delivery of the hall at least 2 working days prior to delivery.
8. Upon the Buyer’s acceptance of the hall, liability for accidental destruction, damage or loss of the hall passes to the Buyer.
6. Delivery
1. Unless otherwise stated for individual items on the website, the purchase price does not include transport of the hall to the location specified by the Buyer’s delivery address.
2. The delivery charge will be added to the total price of the hall.
3. The hall ordered will be dispatched to the delivery address using the method chosen by the customer.
• Self-collection – the customer will arrange collection using their own transport from the premises in Oravská Poruba
• Transport – transport to the destination as per the delivery address will be arranged by the supplier – the price will be as specified in the quotation provided by the Seller and approved by the Buyer.
6. Assembly may be carried out by the customer following the enclosed manual, or by the Seller by mutual agreement with the buyer.
Anchoring the hall
1. Before assembling the hall, the area for anchoring the tent hall must already be prepared:
• The maximum deviation of the anchoring surface is permitted up to 1% in the plane’s slope.
• Anchoring to tarmac is only possible provided that the tarmac surface is at least 18 cm thick.
• Anchoring to concrete is only possible provided that the concrete surface is at least 20 cm thick.
• Anchoring into the ground is only possible provided that the soil profile consists of homogeneous soil. We do not recommend anchoring directly into sandy or other non-homogeneous soil profiles; however, it is possible if concrete footings are constructed.
2. The use of chemical or steel anchors in solid surfaces such as asphalt, concrete and the like is only permitted in accordance with the manufacturer’s instructions and recommendations for these anchors.
Assembly of the hall
1. The Buyer shall carry out the assembly of the hall using their own resources in accordance with the assembly manual, or, by mutual agreement, the Seller shall carry out professional assembly of the hall.
2. The Seller is entitled to request that the Customer settle the full invoice for the hall’s assembly in accordance with the agreed price for assembly and transport prior to the actual assembly.
3. The Seller undertakes to assemble the hall at the agreed site on the date previously agreed via email and also by telephone between the Buyer and the Seller, subject to the following conditions:
• Payment of the full amount of the invoice issued to the account
4. The contractor carrying out the assembly work must carry out the professional assembly of the hall on site using its own resources.
7. Obligations of the Client
1. The Client is obliged to obtain, at its own expense, all necessary valid permits, notifications and consents required by the relevant legislation (in particular under the Building Act and related regulations) for the execution of the works. The Contractor shall not be liable for the absence of such permits nor for any penalties imposed by the relevant authorities for this reason.
2. The Client is obliged to hand over to the Contractor a construction site/assembly area that is properly prepared and safe, including ensuring unobstructed access, an access road suitable for lorries and machinery, as well as sufficient manoeuvring space.
3. The Client is obliged to provide a supply of electricity, water and other utilities necessary for the performance of the assembly works, unless the contracting parties agree otherwise.
4. The Client is obliged to provide a suitable sub-base or foundation for the marquee to be erected in accordance with the Contractor’s technical requirements and to provide a written declaration to that effect. The Contractor shall not be liable for defects or damage caused by an unsuitable foundation that has not been constructed in accordance with the recommendations.
5. The Client is obliged to cooperate in the execution of the works, in particular by allowing the Contractor’s staff access to the assembly site and permitting the use of the necessary equipment and machinery.
6. The Client is obliged to take delivery of the work without undue delay upon its proper completion.
7. Should the Client fail to fulfil any of its obligations under this Article, it shall be liable for all consequences, costs, damages and delays arising therefrom
8. Hall maintenance conditions
Tensioning the tarpaulin
1. The tarpaulin must be tensioned regularly; it is recommended that this be done twice a year, always before the start of winter and in spring once the frosts have eased. In cold weather, the tarpaulin may stiffen; in warm weather, it may sag.
2. The hall must always be kept taut.
3. Tension the tarpaulin using the tensioning handles fitted to the anchor feet and by tightening the tensioning ropes.
Snow and wind loads
1. If snow accumulation exceeds the specified snow load, it is necessary to clear the snow from the hall roof unless it falls off by itself. It is also necessary to clear larger accumulations of snow from the sides of the hall. (Max. 10 cm of snow.)
2. Do not leave gates open and unsecured in strong winds. If wind speeds exceed the permitted load for the specific hall model (as stated in the technical data sheet), we recommend temporarily removing the tarpaulin.
Checking the anchoring
1. Check regularly – particularly after rain, during periods of adverse weather conditions, after winter, etc. – the condition of the hall’s anchoring to the ground and the condition of the anchor rods. A loose anchoring rod must be replaced with a longer one or, if necessary, driven into the ground at a different angle.
2. For halls anchored to a solid surface, it is essential to check the condition of the surface around the chemical or driven anchor; minor cracks may cause the anchor to become loose, which could lead to the hall becoming unstable.
Steel structure of the hall
1. Under optimal conditions, the galvanised steel structure of the hall has a service life of up to 20 years. In conditions of high humidity, the service life of the structure is reduced proportionally. It is therefore essential to keep the interior dry.
2. Ventilate the hall regularly by opening the gates at both ends of the hall. If this method of ventilation proves insufficient, it is recommended that the hall be fitted with ventilation fans.
Tarpaulin maintenance
1. Excessive humidity inside the hall can lead to the growth of mould.
2. Ventilate the hall regularly
3. The tarpaulin can be treated with standard anti-mould agents.
4. Wash off dirt using standard detergents.
5. It is not recommended to use solvent-based cleaning agents to clean the tarpaulin.
6. In the event of minor mechanical damage to the tarpaulin (cracks, tears and cuts), we recommend repairing the damage by sticking a new piece of PVC tarpaulin over the affected areas to prevent further damage
9. Warranty
1. The Seller guarantees that the delivered hall will retain the functional properties described in the accompanying documentation, provided that the conditions set by the manufacturer and the Seller are complied with.
2. The Seller is liable for defects in the quantity, quality and workmanship of the hall whilst it is in its unassembled state at the time of the transfer of the risk of damage to the Buyer, i.e. up to the date of its acceptance by the Buyer.
3. In the event of any latent defects in the supplied parts and accessories, the Buyer is obliged to lodge a complaint regarding such defects without undue delay immediately upon their discovery, within the warranty period specified in the order.
4. The Buyer is obliged to inspect all delivered components and to initiate a complaint procedure in the event of obvious defects no later than 7 working days from the date the defect is discovered.
5. Where installation is carried out by the Buyer or a third party, the Seller shall bear no liability for any damage caused during the course of such installation.
6. Where installation is carried out by the Seller, the Seller guarantees high-quality professional workmanship and is liable for any damage caused during installation; the Seller also provides a 2-year installation warranty. In the event of unprofessional handling or alterations to the hall following professional installation, the Buyer shall be liable for all damage incurred.
7. The Seller shall not be liable for defects in the hall arising as a result of the Buyer’s actions or other events, in particular:
• failure to comply with the Seller’s or the manufacturer’s instructions regarding the use and maintenance of the hall,
• as a result of failure to comply with operational, safety or hygiene regulations,
• as a result of unauthorised alterations or modifications to the hall or its deliberate damage,
• as a result of a fire in the vicinity or another natural disaster or other external influences,
• damage caused by or theft by a third party.
8. The hall, in the condition in which it is delivered under this contract, is not intended for the storage of corrosive chemicals (acids, alkalis, ammonia, etc.) or highly flammable materials such as fuels, heating oils, industrial gases, etc. Furthermore, it is not suitable for the storage of explosives, ammunition and pyrotechnic materials.
10. Complaints
1. The Buyer is obliged to initiate the complaints procedure in the event of obvious defects in the hall no later than 7 working days from the date on which the defect is discovered.
2. In the event of any latent defects in the hall, the Buyer is obliged to make a complaint regarding such defects during the warranty period. A defect is deemed to have been notified by the Buyer in good time if it is brought to the Seller’s attention at any time during the warranty period.
3. The Seller has a period of 30 days from the date the complaint is lodged to resolve it.
4. Methods of submitting a complaint:
• by email received at the email address•
by letter sent to the Seller’s address
5. Required details of the notification:
• customer identification – customer’s name, address and, where applicable, company registration number • order identification – order number•
brief
description• photographic evidence
6. The complaint will be registered on the date of receipt of the email, telephone call or written correspondence delivered to the Seller’s address.
7. A complaint will be rejected if damage to the hall is caused by natural disasters, wilful damage, or damage resulting from improper handling by the Buyer or a third party.
8. We recommend that the hall be insured against natural disasters, theft, damage, etc.
11. Penalties
1. In the event of a delay on the part of the Seller in meeting deadlines, not caused by any delay on the part of the Buyer, the Seller shall be obliged to pay the Buyer a contractual penalty amounting to 0.03 per cent of the total purchase price of the hall for each day of delay. The Buyer has the right to withdraw from the contract in the cases specified by law and, furthermore, if the Supplier is more than 60 days late in handing over the unassembled hall or, where applicable, the assembled hall in accordance with the order. Should there be a claim for the return of the deposit, the deposit shall be refunded within 60 days.
2. In the event of failure to meet the due date of the final invoice, the Seller is entitled to charge compensation amounting to 0.05 per cent of the outstanding amount for each day of delay.
12. Final Provisions
1. These General Terms and Conditions shall come into force on the date of their publication on the Seller’s website
Legal relationships established on the basis of these GTC shall always be governed by the GTC in force at the time the legal relationship was established.
2. The Seller and the Buyer declare that they agree that communication between them shall be conducted, at their discretion, by post, email or telephone. In the case of delivery by post, correspondence shall be deemed to have been delivered on the third day following its dispatch.